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Home
Security
Services
Finsai Trade
Accounts
Platform
MT5
cTrader
Assets
Payment Options
Finsai Exchange
Finsai Invest
Partnership
Introducing Brokers
List Your Coin
Academy
Finsai Courses
E-Books
Blogs
Glossary
Company
About Us
Community Forum
Promotions
Loyalty Program
Bonus & Rewards
Help Center
Career
Contact Us
Menu
Home
Security
Services
Finsai Trade
Accounts
Platform
MT5
cTrader
Assets
Payment Options
Finsai Exchange
Finsai Invest
Partnership
Introducing Brokers
List Your Coin
Academy
Finsai Courses
E-Books
Blogs
Glossary
Company
About Us
Community Forum
Promotions
Loyalty Program
Bonus & Rewards
Help Center
Career
Contact Us
Login
Start Trading
Search
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Welcome to Finsai Customer Service Center
Leap into trading with confidence. All you need to begin is right here.
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How may we assist you?
Finsai Trade
About Us FAQs
Who are you?
Where are you based?
What are your business hours?
Are you regulated?
Who are your
liquidity
providers?
See More
Accounts FAQs
What types of accounts do you offer?
How can I upgrade my account type?
Can I have more than one account?
How can I close my account?
How do I make a deposit into my account?
See More
Getting Started FAQs
What is a trading platform?
What types of accounts do you offer?
What is a
swap
-free account?
What are administrative charges?
Can I customize my account?
See More
IB Referral FAQs
What is an Introducing
Broker
(IB)?
How can I promote your services as an IB?
What resources will I get as an IB?
What is the cost to become an IB?
Can I refer myself as a client?
See More
Legal and Regulatory FAQs
Who regulates your platform?
What are the legal risks of trading CFDs?
What is your policy on tax reporting?
What is the procedure to lodge a complaint?
How do you handle customer funds?
See More
Loyalty Program FAQs
What is the Loyalty Program?
How do I enroll in the Loyalty Program?
How are loyalty points calculated?
How can I check my Loyalty points balance?
How do I redeem my Loyalty points?
See More
Payments FAQs
What is the minimum deposit amount?
Can I withdraw my bonus?
How do I make a deposit?
How do I request a withdrawal?
Are third-party payments allowed?
See More
Platforms FAQs
What trading platforms do you offer?
What are the unique features of MatchTrader?
Is there a mobile app available for trading?
Can I conduct backtesting on the platform?
Does the platform offer one-click trading?
See More
Pricing FAQs
What are the trading fees on your platform?
What spreads do you offer?
Are there any hidden fees?
What are the overnight/
swap
fees?
What is the commission per lot?
See More
Risk Management
FAQs
What is
risk management
in trading?
What is a
stop-loss order
and how do I use it?
What is margin and how does it work?
What is
leverage
and how can I use it?
What is negative balance protection?
See More
Security FAQs
How can I secure my account?
How do you protect my personal data?
Are my funds insured?
Are my transactions secured?
Do you use cookies?
See More
Trading Basics FAQs
What is Forex trading?
What are Majors, Minors, and Exotics in Forex?
What is CFD trading?
What is a
spread
?
What is
leverage
?
See More
Finsai Exchange
Account FAQs
I forgot my password, what should I do?
How can I change my password?
How can I close my account?
Can I access my account from different devices?
I lost 2FA device. How can I access my account?
See More
Deposit Withdrawal FAQs
Are there any limits on deposits or withdrawals?
Can I cancel a withdrawal after I’ve requested it?
Are there any fees for withdrawals?
Why is my withdrawal delayed?
Why is my withdrawal suspended?
See More
Fees FAQs
How often are fees charged?
What does it mean to be a ‘maker’ or a ‘taker’?
Do I have to pay fees if my order was not filled?
Are there any hidden fees I should be aware of?
What are the fees for using Finsai Convert?
See More
Finsai Convert FAQs
How do I use the Convert feature?
Which cryptocurrencies can I convert?
How long does a conversion take?
What
exchange rate
is used for conversions?
How secure is the Convert feature?
See More
Product FAQs
What is the Finsai Crypto Exchange?
What is a spot trade?
What are futures contracts?
How do I place an order?
Can I place both long and short orders?
See More
Security FAQs
What is Two-Factor Authentication (2FA)?
Can I set up IP whitelisting on my account?
Does Finsai store my funds offline (cold storage)?
What happens if I forget my account password?
Does Finsai conduct regular security audits?
See More
Finsai Invest
Deposits and Withdrawals FAQs
Are there any deposit or withdrawal fees?
Can I deposit and withdraw funds in diff. currencies?
What is the typical withdrawal processing time?
Do I need to provide any documents for withdrawals?
Can I cancel a withdrawal request?
See More
Finsai Invest FAQs
What is Finsai Invest?
What investment strategies does Finsai Invest offer?
What assets does Finsai Invest typically invest in?
Is Finsai Invest regulated?
Are there any fees associated with Finsai Invest?
See More
MAM Accounts FAQs
What is a MAM account?
How does a MAM account work?
What are the benefits of investing in a MAM Acc?
How are profits and losses allocated in a MAM Acc?
How can I monitor the performance of a MAM Acc.?
See More
PAMM accounts FAQs
What is a PAMM account?
How does a PAMM account work?
How are fees charged in a PAMM account?
Can I close my PAMM account at any time?
What types of assets can be traded in a PAMM Acc?
See More
Pricing FAQs
What is the purpose of redemption fees?
Are redemption fees refundable?
Are there any exemptions from redemption fees?
When are redemption fees charged?
How are redemption fees calculated?
See More
Real Estate Staking FAQs
What is Real Estate Staking?
How does Real Estate Staking work?
What are the benefits of Real Estate Staking?
Is Real Estate Staking suitable for all investors?
What types of real estate projects can I stake in?
See More
Security and Regulations FAQs
How are client funds protected at Finsai?
Are you regulated by any financial authorities?
Do you store client funds in cold wallets?
Are my funds insured against losses?
Is my personal information shared with third parties?
See More
Social Trading FAQs
What is Social Trading?
How does Social Trading work?
What are the benefits of Social Trading?
Is Social Trading suitable for beginners?
What are the risks involved in Social Trading?
See More
Finsai Academy
Certificates Recognition FAQs
Is there any cost associated with the certificate?
How will I receive my certificate?
Do the certificates have an expiry date?
Is your academy regulated?
Can I verify my certificate?
See More
Course Content Mentors FAQs
Who are the mentors?
How will I receive my certificate?
What topics do the courses cover?
Are there any practical sessions?
How are the courses structured?
See More
Enrollment and Courses FAQs
How can I enroll in a course at your academy?
Are the courses self-paced?
How can I access offline classes?
Can I take more than one course at a time?
How does the final examination work?
See More
Learning Format Flexibility FAQs
Are the courses online or offline?
Do the courses have a fixed schedule?
What if I miss a live class?
Are the courses self-paced?
Can I take more than one course at a time?
See More
Mentors & Teaching Methodologies FAQs
Can I interact directly with the mentors?
How are the courses taught?
What is the mentor’s role in the courses?
Can I choose my mentor?
Can I get one-on-one time with a mentor?
See More
Pricing and Payments FAQs
What is the cost of enrolling in a course?
Are there any hidden fees or charges?
How can I make a payment?
Is my payment information secure?
Can I get a refund if I decide to cancel?
See More
Student Support Community FAQs
What kind of support can I expect as a student?
How can I interact with other students?
Can I get personal feedback on my progress?
Can I contribute to the community?
Can I suggest a course I want to learn about?
See More
Trading Bonus FAQs
How does the trading bonus work?
When will I receive the trading bonus?
Can I withdraw my trading bonus?
Can I earn more trading bonuses?
How does the trading bonus help me?
See More
Finsai Trade
Finsai Exchange
Finsai Invest
Finsai Academy
Finsai Trade
Finsai Exchange
Finsai Invest
Finsai Academy
Finsai Money
Finsai Trade
About Us FAQs
Who are you?
Where are you based?
What are your business hours?
Are you regulated?
Who are your
liquidity
providers?
See More
Accounts FAQs
What types of accounts do you offer?
How can I upgrade my account type?
Can I have more than one account?
How can I close my account?
How do I make a deposit into my account?
See More
Getting Started FAQs
What is a trading platform?
What types of accounts do you offer?
What is a
swap
-free account?
What are administrative charges?
Can I customize my account?
See More
IB Referral FAQs
What is an Introducing
Broker
(IB)?
How can I promote your services as an IB?
What resources will I get as an IB?
What is the cost to become an IB?
Can I refer myself as a client?
See More
Legal and Regulatory FAQs
Who regulates your platform?
What are the legal risks of trading CFDs?
What is your policy on tax reporting?
What is the procedure to lodge a complaint?
How do you handle customer funds?
See More
Loyalty Program FAQs
What is the Loyalty Program?
How do I enroll in the Loyalty Program?
How are loyalty points calculated?
How can I check my Loyalty points balance?
How do I redeem my Loyalty points?
See More
Payments FAQs
What is the minimum deposit amount?
Can I withdraw my bonus?
How do I make a deposit?
How do I request a withdrawal?
Are third-party payments allowed?
See More
Platforms FAQs
What trading platforms do you offer?
What are the unique features of MatchTrader?
Is there a mobile app available for trading?
Can I conduct backtesting on the platform?
Does the platform offer one-click trading?
See More
Pricing FAQs
What are the trading fees on your platform?
What spreads do you offer?
Are there any hidden fees?
What are the overnight/
swap
fees?
What is the commission per lot?
See More
Risk Management
FAQs
What is
risk management
in trading?
What is a
stop-loss order
and how do I use it?
What is margin and how does it work?
What is
leverage
and how can I use it?
What is negative balance protection?
See More
Security FAQs
How can I secure my account?
How do you protect my personal data?
Are my funds insured?
Are my transactions secured?
Do you use cookies?
See More
Trading Basics FAQs
What is Forex trading?
What are Majors, Minors, and Exotics in Forex?
What is CFD trading?
What is a
spread
?
What is
leverage
?
See More
Finsai Exchange
Account FAQs
I forgot my password, what should I do?
How can I change my password?
How can I close my account?
Can I access my account from different devices?
I lost 2FA device. How can I access my account?
See More
Deposit Withdrawal FAQs
Are there any limits on deposits or withdrawals?
Can I cancel a withdrawal after I’ve requested it?
Are there any fees for withdrawals?
Why is my withdrawal delayed?
Why is my withdrawal suspended?
See More
Fees FAQs
How often are fees charged?
What does it mean to be a ‘maker’ or a ‘taker’?
Do I have to pay fees if my order was not filled?
Are there any hidden fees I should be aware of?
What are the fees for using Finsai Convert?
See More
Finsai Convert FAQs
How do I use the Convert feature?
Which cryptocurrencies can I convert?
How long does a conversion take?
What
exchange rate
is used for conversions?
How secure is the Convert feature?
See More
Product FAQs
What is the Finsai Crypto Exchange?
What is a spot trade?
What are futures contracts?
How do I place an order?
Can I place both long and short orders?
See More
Security FAQs
What is Two-Factor Authentication (2FA)?
Can I set up IP whitelisting on my account?
Does Finsai store my funds offline (cold storage)?
What happens if I forget my account password?
Does Finsai conduct regular security audits?
See More
Finsai Invest
Deposits and Withdrawals FAQs
Are there any deposit or withdrawal fees?
Can I deposit and withdraw funds in diff. currencies?
What is the typical withdrawal processing time?
Do I need to provide any documents for withdrawals?
Can I cancel a withdrawal request?
See More
Finsai Invest FAQs
What is Finsai Invest?
What investment strategies does Finsai Invest offer?
What assets does Finsai Invest typically invest in?
Is Finsai Invest regulated?
Are there any fees associated with Finsai Invest?
See More
MAM Accounts FAQs
What is a MAM account?
How does a MAM account work?
What are the benefits of investing in a MAM Acc?
How are profits and losses allocated in a MAM Acc?
How can I monitor the performance of a MAM Acc.?
See More
PAMM accounts FAQs
What is a PAMM account?
How does a PAMM account work?
How are fees charged in a PAMM account?
Can I close my PAMM account at any time?
What types of assets can be traded in a PAMM Acc?
See More
Pricing FAQs
What is the purpose of redemption fees?
Are redemption fees refundable?
Are there any exemptions from redemption fees?
When are redemption fees charged?
How are redemption fees calculated?
See More
Real Estate Staking FAQs
What is Real Estate Staking?
How does Real Estate Staking work?
What are the benefits of Real Estate Staking?
Is Real Estate Staking suitable for all investors?
What types of real estate projects can I stake in?
See More
Security and Regulations FAQs
How are client funds protected at Finsai?
Are you regulated by any financial authorities?
Do you store client funds in cold wallets?
Are my funds insured against losses?
Is my personal information shared with third parties?
See More
Social Trading FAQs
What is Social Trading?
How does Social Trading work?
What are the benefits of Social Trading?
Is Social Trading suitable for beginners?
What are the risks involved in Social Trading?
See More
Finsai Academy
Certificates Recognition FAQs
Is there any cost associated with the certificate?
How will I receive my certificate?
Do the certificates have an expiry date?
Is your academy regulated?
Can I verify my certificate?
See More
Course Content Mentors FAQs
Who are the mentors?
How will I receive my certificate?
What topics do the courses cover?
Are there any practical sessions?
How are the courses structured?
See More
Enrollment and Courses FAQs
How can I enroll in a course at your academy?
Are the courses self-paced?
How can I access offline classes?
Can I take more than one course at a time?
How does the final examination work?
See More
Learning Format Flexibility FAQs
Are the courses online or offline?
Do the courses have a fixed schedule?
What if I miss a live class?
Are the courses self-paced?
Can I take more than one course at a time?
See More
Mentors & Teaching Methodologies FAQs
Can I interact directly with the mentors?
How are the courses taught?
What is the mentor’s role in the courses?
Can I choose my mentor?
Can I get one-on-one time with a mentor?
See More
Pricing and Payments FAQs
What is the cost of enrolling in a course?
Are there any hidden fees or charges?
How can I make a payment?
Is my payment information secure?
Can I get a refund if I decide to cancel?
See More
Student Support Community FAQs
What kind of support can I expect as a student?
How can I interact with other students?
Can I get personal feedback on my progress?
Can I contribute to the community?
Can I suggest a course I want to learn about?
See More
Trading Bonus FAQs
How does the trading bonus work?
When will I receive the trading bonus?
Can I withdraw my trading bonus?
Can I earn more trading bonuses?
How does the trading bonus help me?
See More
Finsai Money