We take all complaints seriously and aim to resolve them quickly and fairly. Clients can submit complaints via email, and we strive to respond within one business day.
Terms and Conditions:
Bonus Availability: The bonus is valid only for new deposits made during the Diwali promotional period from October 28th to November 8th, 2024.
Non-Withdrawable Bonus: All bonus amounts, including the Lucky Draw prize, are non-withdrawable and can only be used for trading purposes.
Lucky Draw Prize: The $500 Lucky Draw prize will be credited to the winner's live trading account as a non-withdrawable bonus. The prize is fully tradable but cannot be transferred or withdrawn.
Pro-Rata Bonus Deduction: If the client chooses to withdraw their deposit before meeting the trading requirements, the bonus amount will be deducted on a pro-rata basis.
Processing Time: It may take up to 48 hours for the bonus to be credited to client accounts.
Withdrawal Requirements: Clients must meet specific trading volume requirements before they can withdraw profits earned using the bonus.
Multiple Accounts: Multiple accounts or suspicious activity may result in disqualification from the promotion.
Right to Amend: Finsai Trade reserves the right to amend or terminate the offer at any time without prior notice.
Final Decision: Finsai Trade holds the final decision in all disputes.
